If you are new to Tangles Salon, you must call 910.485.8131 to book your initial visit.
If you are a returning guest, click "Book" for Online Reservation option.
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Please arrive 10 minutes prior to your scheduled service. Sit back, have a refreshment, flip through the latest magazines and your appointment will begin promptly. If you arrive 15 minutes past your appointment, we hold the ability to reschedule your service for a later time.
Unforeseen circumstances can sometimes arise forcing client's to cancel their scheduled appointment. If you need to cancel or reschedule your appointment time, please contact us immediately to avoid a potential fee. All no-show reservations must pre-pay for their services before an additional appointment can be reserved.
Client satisfaction is our utmost priority. We take extra time to consult with our guests prior to any color service. And because results can vary, as will be discussed thoroughly in every consultation, we are unable to offer refunds for services performed by our professionals. In the event that the results were not satisfactory, we promise to take every step to adjust the cut or color to suit the individual, within reason.
Tangles Salon has an exchange only product policy. If you decide you do not want your product within the first 7 days of purchase we will gladly exchange your product(s) for another retail product in the salon. Product returns may not be put toward services.
At Tangles Salon, a deposit of $75.00 is required for all chemical services. Additionally, a deposit of 50 % is required for the following services: hair extensions, bridal parties, or groups of three or more scheduling for a same-time appointment. The amount of the deposit will be added in full toward your total service purchase for the day. Deposits will be kept if our cancellation policy is violated.
Things happen, we get it. If the client is 15 Minutes late, the stylist retains the right to potentially reschedule the service. If the service has to rescheduled, the client will be charged 50% of the scheduled service to their card on file.
These policies are in place so that the stylist does not run late for other scheduled appointments.
Clients may cancel an appointment up to 24 hours prior to their scheduled appointment with no charge. All cancellations the day of appointment will result in 100% charge of service.
If the client no shows their scheduled appointment, the clients' credit card will be charged 100% of the scheduled service.
Tangles requires a credit or debit card on file for all services.
We have complimentary parking on the side, front and back of building.
In our quest to maintain a relaxing atmosphere within our lobby, the salon facilities are reserved for scheduled clients only. Children are always welcome during their scheduled service. When bringing your child in for their appointment, be cautious of the dangerous objects (shears, chemicals, etc.) throughout the salon.
This privacy policy discloses the privacy practices for www.tanglesnc.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to book your appointment.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, front desk manager) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates: Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 910.485.8131 or shop@tanglesnc.com.